CredoPesa (“CredoPesa”, “we”, “our”, or “us”) operates the CredoPesa mobile application and the website https://www.credopesa.co.ke

This Privacy Policy explains how we collect, use, store, and protect user data in compliance with Google Play Developer Policies and the Kenya Data Protection Act, 2019.

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1. Information We Collect

a) Personal Information

Full name, phone number, email address, national ID number (where required), and mobile money number for payouts.

b) Transaction Information

Airtime conversion details, transaction IDs, amounts, dates, and transaction status.

c) Device and App Information

Device type, Android version, app version, IP address, and crash reports.

d) App Permissions

Internet access and SMS access (if applicable) strictly for transaction verification. Personal SMS unrelated to the service are not read.

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2. How We Use Your Information

We use collected information to:

• Provide airtime-to-cash services
• Verify user identity
• Prevent fraud and unauthorized access
• Process transactions and payments
• Communicate service updates and support
• Improve app performance and user experience
• Comply with legal and regulatory requirements

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3. Data Sharing

We do not sell user data. Information may be shared with:

• Payment processors (e.g., M-Pesa)
• Regulatory authorities when required by law
• Trusted third-party service providers supporting our operations

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4. Data Security

We implement industry-standard security measures including secure servers, encrypted connections, and restricted access to protect your data. However, no system is completely secure.

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5. Data Retention and Deletion

We retain user data only as long as necessary to provide our services and meet legal obligations. Users may request deletion of their data, subject to applicable laws and regulatory requirements.

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6. User Rights

Users have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of their data
• Withdraw consent where applicable
• Object to certain data processing activities

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7. Children’s Privacy

CredoPesa is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

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8. Third-Party Services

Our application may integrate third-party services. These services operate under their own privacy policies, and we are not responsible for their practices.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated by updating this page with a revised effective date.

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10. Contact Information

CredoPesa

Website: https://www.credopesa.co.ke
Email: support@credopesa.co.ke